Shipping & Delivery Policy

1. Nature of Service

The Election Expense Management System is a fully digital, cloud-based software service. Unlike physical products, our service does not involve any shipping or physical delivery of goods.

Important: Since we provide a digital service, traditional shipping terms do not apply. This policy explains how you gain access to our online platform.

2. Service Delivery Method

2.1 Instant Digital Access

Upon successful payment and account activation, you will receive:

Immediate Access: Login credentials sent to your registered email
Online Dashboard: Access via web browser (Chrome, Firefox, Safari, Edge)
No Downloads Required: Access from any device with internet connection
Cloud-Based: All data stored securely on our servers

2.2 Delivery Timeline

Service Activation Time:

Instant (Most Common): Within 5 minutes of payment confirmation
Standard: Within 1 hour during business hours
Maximum: Within 24 hours (for manual verification cases)

2.3 Access Confirmation

You will receive:

Payment Confirmation Email: Immediate receipt from Razorpay
Welcome Email: Login credentials and getting started guide
Account Activation Notification: Confirmation of service activation

3. What You Get (Digital Deliverables)

3.1 Immediate Access To:

✅ User Dashboard: Real-time expense tracking interface
✅ Expense Management: Add, edit, and categorize expenses
✅ Daily Activity Logs: Proforma-1 generation
✅ Fund Management: Track income and allocations
✅ Report Generation: Download expense reports in various formats
✅ Multi-User Access: Candidate, Admin, and Broker dashboards
✅ Data Export: Export data for offline use
✅ 24/7 Availability: Access anytime, anywhere

3.2 Digital Support Materials:

📧 Email-based customer support
📚 Online user guides and tutorials
❓ FAQ section and help documentation
💬 Support ticket system

4. No Physical Products

Important Notice:

We do NOT deliver any physical items, including but not limited to:

❌ Physical software CDs or DVDs
❌ Installation media or USB drives
❌ Printed manuals or documentation
❌ Hardware devices or equipment
❌ Physical receipts or certificates (available digitally)

All service features are accessed online through your web browser.

5. Service Activation Process

5.1 Automatic Activation (Standard)

Step-by-Step Process:

Payment: Complete payment via Razorpay
Verification: Automatic payment verification (2-5 minutes)
Account Creation: System creates your user account
Email Sent: Login credentials delivered to your email
Login: Access the system using provided credentials
Start Using: Begin managing your election expenses immediately

5.2 Manual Activation (Rare Cases)

In some cases, manual verification may be required:

First-time large transactions
Payment gateway delays
Bank verification pending
Security checks for suspicious activity

Timeline: Manual activation completed within 24 hours during business days.

6. Access Requirements

6.1 Technical Requirements

To access our service, you need:

Device: Computer, laptop, tablet, or smartphone
Internet: Active internet connection (minimum 2 Mbps recommended)
Browser: Modern web browser (Chrome, Firefox, Safari, Edge)
Email: Valid email address for account communications

6.2 Supported Platforms

✅ Windows: Windows 10 or later
✅ macOS: macOS 10.14 or later
✅ Linux: Any modern distribution
✅ Android: Android 8.0 or later
✅ iOS: iOS 12 or later

6.3 No Installation Required

Zero Installation: Our service runs entirely in your web browser. No software downloads, no installations, no system requirements beyond a modern browser.

7. Delivery Issues & Resolution

7.1 Access Not Received

If you haven't received your login credentials within the expected timeframe:

Check Spam/Junk Folder: Our emails may be filtered
Verify Email Address: Ensure you provided correct email during registration
Check Payment Status: Confirm payment was successful with your bank
Contact Support: Email us at support@emsonline.in with:
- Transaction ID / Order ID
- Registered email address
- Payment screenshot (if available)

7.2 Login Issues

If you received credentials but cannot login:

Verify username/email is entered correctly
Check password (case-sensitive)
Clear browser cache and cookies
Try a different browser
Use "Forgot Password" option to reset
Contact technical support at tech@emsonline.in

7.3 Resolution Timeline

Support Response Times:

Email Acknowledgment: Within 2 hours during business hours
Issue Resolution: Within 24 hours
Urgent Access Issues: Within 4 hours

8. Service Availability

8.1 Uptime Commitment

We strive to maintain:

99.5% Uptime: Service available 24/7/365
Scheduled Maintenance: Announced 48 hours in advance
Maintenance Window: Typically 2-4 AM IST on Sundays
Emergency Maintenance: Communicated via email immediately

8.2 Service Interruptions

In case of unexpected downtime:

Status updates posted on homepage
Email notifications sent to active users
Estimated restoration time provided
Subscription extended for prolonged outages (>24 hours)

9. Data Access & Portability

9.1 Your Data, Your Control

You have the right to:

Export Data: Download all your data anytime in CSV/Excel format
Print Reports: Generate PDF reports for offline use
Backup: Create personal backups of your data
Transfer: Move data to other systems if needed

9.2 Data Delivery on Request

Upon written request, we will provide:

Complete data export within 7 business days
Structured format (JSON, CSV, or Excel)
Secure delivery via encrypted email or secure download link

10. Multi-Device Access

10.1 Simultaneous Access

Your subscription includes:

✅ Multiple Devices: Access from any number of devices
✅ Concurrent Sessions: Login from multiple locations simultaneously
✅ Device Switching: Seamlessly switch between devices
✅ Auto-Sync: Data automatically synced across all sessions

10.2 Security Considerations

                    Account Security:
                    Always logout from shared devices
Use strong, unique passwords
Don't share login credentials
Report suspicious activity immediately

                

11. International Access

11.1 Global Availability

Our service is accessible worldwide:

✅ No Geographic Restrictions: Access from any country
✅ Cloud-Based: Hosted on reliable cloud infrastructure
✅ Fast Loading: Optimized for global access
✅ Currency: Payments in INR (₹) via Razorpay

11.2 Time Zones

All timestamps in the system can be adjusted to your local timezone through account settings. Default timezone is IST (Indian Standard Time).

12. Customer Support Channels

12.1 Getting Help

Access support through:

📧 Email: support@emsonline.in (Primary)
🔧 Technical Issues: tech@emsonline.in
📞 Phone: +91 123-456-7890 (Business hours)
💬 In-App Help: Built-in help center and FAQs
📝 Contact Form: Available at Contact Us page

12.2 Support Hours

Business Hours:

Monday - Friday: 9:00 AM - 6:00 PM IST
Saturday: 10:00 AM - 4:00 PM IST
Sunday: Closed (Email support available)

Email support: 24/7 (responses within 24 hours)

13. Service Termination & Access

13.1 End of Subscription

When your subscription ends:

Access is automatically disabled at subscription expiry
Data retained for 90 days for renewal possibility
Export your data before expiry to avoid loss
No refund for unused portion after access granted

13.2 Voluntary Cancellation

If you cancel your subscription:

Access continues until end of paid period
Download all data before cancellation
Account data deleted 90 days after cancellation
Reactivation possible within 90 days with data restore

14. Refund Policy (Related to Service Delivery)

Since this is a digital service with instant access, our refund policy applies specifically to service delivery issues:

Service Not Delivered: Full refund if access not provided within 24 hours
Technical Issues: Refund for prolonged service unavailability (our fault)
Payment Errors: Immediate refund for double charges or failed activations

For complete refund terms, please refer to our Refund & Cancellation Policy.

15. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time. Changes will be:

Posted on this page with updated "Last Updated" date
Notified to active users via email for material changes
Effective immediately for new subscriptions

16. Contact Information

For questions about service delivery or access:

Company: Shree IT Solutions, Nanded
Email: emsonline2025@gmail.com
Technical Support: emsonline2025@gmail.com
Website: emsonline.in
Address: Shyam Nagar Road, Kailas Nagar, Nanded, Maharashtra, 431605, India
Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST

17. Summary

Key Points:

✅ 100% Digital Service - No physical shipping required
✅ Instant Access - Service activated within minutes
✅ Cloud-Based - Access from anywhere, anytime
✅ No Installation - Works in your web browser
✅ 24/7 Availability - Always accessible when you need it
✅ Multi-Device Support - Use on any device
✅ Email Support - Help available when needed

🌐 100% Digital Service